Return & Refund Policy

Standard Returns Policy

If you are not satisfied with your purchase, you may return your item(s) within 30 days of receipt free of charge.
Returned item(s) will be refunded. Please note that original shipping fees are non-refundable.

Return policies may vary during promotional periods. We recommend reviewing the specific promotion terms before placing your order.

For returns or exchanges of Placidplaza products purchased from other authorized retailers, please contact the retailer directly.

Returns Process

(Excluding Black Friday and other promotional periods)
To initiate a return, please contact us at:
support@placidplaza.com

Kindly include:

  • Your order number
  • The item(s) you wish to return

Our team will provide a return label and guide you through the next steps once your request is received.

Damaged Items

If your order arrives damaged, please email us within 14 days of delivery at:
support@placidplaza.com

Include:

  • A photo of the damaged item
  • Your order number

Subject line: DAMAGED

Items Not Received

If you have not received your full order, please contact us at:
support@placidplaza.com

Include your order number and use the subject line: MISSING ITEM

Company Information

Company Name
HK OVERSEAS CHAIN CO., LIMITED

Address
ROOM 704, 7/F., TOWER A, NEW MANDARIN PLAZA
14 SCIENCE MUSEUM ROAD, TST EAST, KLN, HONG KONG